How to modify TikTok security lock

To unlock a Douyin account that has been locked due to security reasons, you need to: check the reason for the lock; submit proof of identity and device information; fill in the appeal form and submit it; wait for review; log in again based on the review results.

How to Unlock TikTok Security Lock

When your TikTok account is locked due to security reasons, you can Use the following steps to unlock:

Check the lock reason

• Log in to your TikTok account.
• A message will appear on the screen stating that your account has been locked for security reasons.
• Check the message to determine the specific cause, such as suspicious activity or violation of platform rules.

Provide required materials

• When asked to provide proof of identity, you need to submit a government-issued ID such as an ID card, passport, or driver's license .
• If asked to provide device information, you will need to provide the phone model, IMEI number and the time period during which the device was used.

Submit a complaint

• Log in to the Douyin Help Center (https://help.douyin.com/).
• Click "Account Security" under "Account & Privacy".
• Select "My account is locked".
• Follow the instructions and fill out the appeal form.
• Upload the required materials and submit the appeal.

Waiting for review

• Douyin will review your appeal and the materials provided.
• The review process may take anywhere from a few hours to a few days.

Unlock

• After passing the review, you will receive an email notification informing you that your Douyin account has been unlocked.
• Follow the instructions in the email to log back into your account.

Note

• When submitting an appeal, please be sure to provide accurate and complete information.
• Douyin may require additional information or materials for further verification.
• If your appeal is rejected, you can submit it multiple times. However, please note that multiple submissions may extend the review time.
• If your account is locked multiple times, it may be permanently disabled.

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