How to refund Douyin recharged Doucoin

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Release: 2024-04-12 23:06:17
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Douyin recharge and Doucoin cannot be directly refunded, and you need to apply through official channels: 1. Contact customer service; 2. Fill out the refund application form; 3. Submit the application, and refunds can only be made if the conditions are met.

How to refund Douyin recharged Doucoin

Refund Guide for Douyin Recharge and Doucoin

How to Refund Douyin Recharge and Doucoin ?

Douyin recharged Douyin coins generally cannot be refunded directly, and special applications can only be made through official channels.

How to apply for a refund?

  1. Contact Douyin customer service:

    • Open the Douyin App and click "Me" in the lower right corner -> "Settings"->"Customer Service Center" and ask customer service for refund assistance.
  2. Fill in the refund application form:

    • Customer service will provide a refund application form, which requires filling in personal information, Recharge records, refund reasons and other information.
  3. Submit application:

    • After carefully checking that the information filled in is correct, click Submit Application.

Refund conditions:

  • No coins have been consumed after recharge;
  • Recharge time Within 30 days;
  • It is a mistaken recharge or special situation;
  • Douyin official will review the refund application as appropriate according to the specific situation.

Review time:

  • Douyin official will review the refund application as soon as possible, usually within 1-3 working days.

Warm reminder:

  • It is recommended to carefully check the recharge amount before recharging to avoid mistaken recharging.
  • Douyin official has a strict review mechanism for refund applications, and applications that do not meet the conditions will not be approved.
  • Refund applications after mistaken recharge require providing proof of recharge time, order number and other information.
  • Under special circumstances, Douyin customer service may have the right to refuse a refund application, please understand.

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