Century Jiayuan was fined 200,000 yuan for defrauding service fees and was named in the 2024 CCTV 315 Gala

News from this site on April 7th. Recently, Shanghai Huaqianshu Information Technology Co., Ltd., an affiliate of Century Jiayuan, was arrested by the Shanghai Municipal Government for defrauding consumers of prices or fees by not providing goods or services or not providing goods or services as agreed. The Yangpu District Market Supervision and Administration Bureau fined the company 200,000 yuan.

Previously, the 2024 CCTV 315 Party exposed the situation of dating companies such as Zhenai.com and Century Jiayuan “throwing bait to see if customers have money”.

In the evening of the same day, Century Jiayuan officially issued an apology statement, stating that " has required the stores involved in the report to suspend all business activities and fully accept the investigation by government law enforcement agencies and the company's internal investigation."

Tonight's "3·15" party exposed related problems in our company. Jiayuan has immediately set up a special investigation team to fully intervene in the relevant investigation work.

Currently, we have asked the stores involved in the report to suspend all business activities and fully accept investigations by government law enforcement agencies and the company. At the same time, the company has also launched an emergency verification process to comprehensively investigate related loopholes and problems in the business.

We attach great importance to the attitude of our users and people from all walks of life who are concerned about the world's good fortune! We will conduct a thorough investigation of relevant incidents in a fair and objective manner in accordance with laws and regulations, and will promptly release the investigation and handling results through our official channels after the investigation is completed. We hope to hand over a satisfactory answer to everyone through investigation and processing!

This site found that the company had been banned from the Yangpu District Market in Shanghai as early as January 2 and February 6. The fines imposed by the Supervision and Administration Bureau were amounting to 50,000 yuan and 600,000 yuan respectively. The reasons for punishment are:

After investigation, from November 15, 2022 to September 21, 2023, the parties concerned included in the format terms of the mobile app "Century Jiayuan Membership Terms of Service": "Except for legal Unless expressly stipulated or otherwise stated by Jiayuan, all paid services do not support refunds," and the parties involved did not formulate a supporting "Instructions for Jiayuan." The party concerned corrected the above illegal behavior on September 21, 2023.

According to the investigation, the client is mainly engaged in marriage introduction and marriage insurance membership services on the Internet, and is the business administrator of the "Century Jiayuan" App. After consumers register and log in through the App, the client sells The personnel will get in touch with the consumer and recommend high-end customized membership services based on the consumer's intentions. After the consumer pays the fee and signs a service contract, they will obtain the member contact information and follow-up services of the introduced person. From January to September 2023, the party involved falsely promoted the dating member information of its membership service to many consumers through telephone introductions and WeChat recommendations. According to relevant regulations, the behavior of the parties involved is suspected of violating Articles 9 and 19 of the Advertising Law of the People's Republic of China, misleading consumers, deceiving consumers, and damaging the rights and interests of consumers. In response to the above behaviors, it is recommended that the parties concerned immediately stop false propaganda and deceptive behaviors, and actively communicate with consumers to resolve the matter. At the same time, service training for employees should be strengthened. After consumers pay fees and sign service contracts, they should provide true and effective introduction target member information and follow-up services.

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