How to check logistics on JD Express

JD Logistics can be inquired through the following methods: 1. Log in to JD.com’s official website or APP; 2. Follow the “JD Daojia” WeChat public account; 3. Inquire via SMS; 4. Dial the customer service hotline 950616. Logistics information includes order status, delivery information, current location, and receipt information.

How to check JD Logistics?

1. Official website or mobile APP

• Log in to the JD official website (jd.com) or download the JD mobile APP.
• Click "My Orders" and select the order you want to query.
• Find the "Logistics Information" or "View Logistics" option.

2. WeChat public account

• # Follow the "JD Daojia" WeChat public account.
• Click "My" > "Logistics Inquiry" in the menu bar.
• Enter the order number or mobile phone number to query.

3. SMS query

• During the order delivery period, JD.com will send SMS notifications.
• The text message contains order details and logistics information.

4. For telephone inquiries

• Call JD customer service hotline 950616.
• Provide the order number or mobile phone number, and the customer service staff will assist in querying the logistics information.

Logistics information details

Logistics information usually includes the following:

• Order status (such as shipped, in progress , delivered)
• Shipping place and destination information
• Logistics carrier
• Estimated delivery time
• Current location
• Signature information (if any)

Tips

• You can check by order number, consignee information or mobile phone number .
• If you cannot check the logistics information, please contact JD customer service.
• You can also conduct logistics inquiries through the "JD Express" WeChat applet or the "Express Inquiry" function on the Alipay homepage.

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