Frequently Asked Questions about Chacha Assistant Rebate

Chacha Assistant is a mobile game platform App with a large number of high-welfare BT games. There are many welfare activities in the software, such as sending 648 recharge cards, 0 yuan first recharge, etc. Among them, recharge rebates are of great concern to many friends. A game welfare feedback, that is, after you recharge and consume in any rebateable game on the Chacha Assistant platform, you can submit your recharge information through the rebate application function on the Chacha Assistant APP, and the Chacha Assistant will receive the rebate information. The game manufacturer will be notified as soon as possible to issue rebate rewards to you. The following are some frequently asked questions about rebate activities from some friends. In order to help everyone understand this activity better, the editor has compiled the frequently asked questions about Chacha Assistant’s rebates as follows.

1. Which games can I apply for rebates?

Games marked with the "Rebate Activity" label on the game details page of the Chacha Assistant APP can apply for recharge rebates. The rebate conditions and rebate rewards can be viewed on the game details page.

2. How do I check my rebate?

Rebates are generally issued in the following situations:

① Directly issued to your game account, you can carefully pay attention to the changes in resources and amounts in the game account

②Issued to the backpack of the game account. After manually opening or using it, you can receive the corresponding resources

③Click on an icon such as "Receive Rewards" or "Gift Box" in the game interface to receive

④In-game mailbox distribution (common method)

⑤Rebates in the form of gift pack codes or activation codes can be obtained through the gift pack section of the game area. Some special gift pack codes need to be checked in the rebate application record .

3. Why can’t I submit a rebate after recharging?

①First of all, please make sure that the account you log in on Youyou Assistant APP is consistent with the game recharge account

②Please check whether your recharge amount meets the game rebate conditions. Please pay attention to this section for specific details Recharge and rebate instructions on the game details page

③The rebates of some games have time limits (for example, within 48 hours after recharge), please pay attention to the game rebate conditions and apply in time

④The application has been submitted but the application failed , please check the details in the application record and resubmit the application after correcting it

⑤ This game is an automatic rebate or non-rebate game

⑥ For other specific situations, please contact Chacha Assistant customer service

4. Why did my rebate application fail?

If the information you fill in when submitting the application is incorrect, you will be called back to revise the submission and re-review after submission. Therefore, please be sure to check the correctness of the information when submitting. Generally, you need to pay attention to the following points:

①Incorrect game character information, including: incorrect region/character name/character ID, etc. In addition, changing the name during the rebate application will also cause the game character name to be incorrect and the application fails

②Rebate Contains prop-type rewards. Failure to fill in the prop content in the application will result in failure to issue prop rewards.

③The rebate contains prop-type rewards, and when you need to select a certain prop, the required prop content is not clearly filled in, which will result in prop rewards. Failure to issue

④The rebate contains prop rewards, but the content of the props filled in the application is inconsistent with the actual event reward props, which will result in failure to issue the prop rewards

5. How to reapply after the application fails ?

View [Application Record]-[Application Failed]-[Details] to view the reason for failure, correct it and click Submit.

6. How long will it take for my rebate to arrive?

The rebate application record on the Chacha Assistant App will display the processing status of each rebate application. After passing the review and confirming that the applied rebate has been issued, the player's application status will be converted to issued. However, since Chacha Assistant submits the application information to the game manufacturer after review, the rebate is actually issued by the game manufacturer, so it is not reviewed by Chacha Assistant. It will be released to your account immediately after passing the application. The specific release time shall be subject to the actual release time of the game manufacturer and will be subject to in-game checking.

7. What should I do if I don’t receive the rebate?

①If the current status does not prompt "Issued", it means that it is being distributed, please wait patiently

②If the current status prompts "Issued" and you have not received it yet, please contact Chacha Assistant Customer service and submit information inquiry

③Some game manufacturers will give priority to ingot or diamond rebates, and prop rewards will be issued later (within 1 working day). If you only receive part of the rebate content, please wait patiently.

The above is the detailed content of Frequently Asked Questions about Chacha Assistant Rebate. For more information, please follow other related articles on the PHP Chinese website!