“The digital age is exciting, happy, and scary at the same time.”

Liu Jiren, founder and chairman of Neusoft Group, expressed his awe for the times in his speech at the "Neusoft Solutions Forum 2023".

As a veteran software company established for 32 years, Neusoft Group is a practitioner, promoter and witness of the digitalization of Chinese society.

Thirty years ago, those who studied computers were called scientists, then engineers, programmers, and now coders. Over the past thirty years, Chinese software companies have gone from operating systems, middleware, and databases to system integration and outsourcing to solutions and services.

It can be seen from these changes that with the rise and popularization of digitalization, more and more people are making software, and the way software is presented is also constantly evolving.

Now, the AI era has arrived, and the software industry is facing another evolution and transformation.

Omnipresent, Defining Everything

Today, software is everywhere. Behind every application in people’s work and life is software. As Liu Jiren said: "In the digital age, everything is digitized, everything is becoming intelligent, everything can be calculated, and the value of data is more prominent. In the digital age, any industry is changing and has become a technology industry characterized by the attributes of software and the Internet. The independence of software value is disappearing.”

In thirty years, software has gone from tangible to intangible, becoming ubiquitous and defining the world in its own way. For example, in today's new energy vehicles, smart driving, smart electronic control, and smart cockpits are all implemented by software. Software-defined smart cars have become a consensus.

It may seem invisible, but the value of software continues to increase. Talking about this, Liu Jiren emphasized: "Everything is interconnected, the digital space of the metaverse continues to expand, the digital population increases rapidly, and a large number of application scenarios provide a broader space for software. Human society has initially entered the era of intelligence, and software is ubiquitous and continues to interact with Intelligent connection, collaboration with data, and integration with ecology.” In his view, software continues to contribute and amplify value to industrial transformation, business model innovation, and growth drivers, “and it is to enhance the quality of life, improve work efficiency, and promote Scientific and technological innovation and promotion of social change create more possibilities."

In the past thirty years, Neusoft has followed customer needs and entered many fields such as electric power, social security, insurance, medical care, health, automobiles, smart cities, etc., providing customers with business through system integration, solutions, outsourcing or service models. Provide digital support.

Now it seems that Neusoft is lucky. These tracks are long and wide enough, and it can take root deeper and deeper. As its competitiveness in these fields continues to improve, it has also become an "irreplaceable" digital partner. .

With the popularity of large models, AI today has begun to initiate a new round of industrial changes. The sense of panic Liu Jiren mentioned comes from this.

He realized that many companies are "rolling" general large models, "This can easily turn a valuable thing into a process with no chance, and because of other people's technological progress and iterations, it is very likely that your technology will be lost." Or the product may lose value overnight.”

So, in the face of the AI trend, on the one hand, many companies do not need to plunge into "rolling up" general large models; on the other hand, they cannot wait to be crushed by AI, but must find a position that suits them.

In Liu Jiren's view, Neusoft's opportunities are not in the field of general large models, but it will be more valuable to build large models in certain vertical fields where it has its own advantages. For example, Neusoft has been deeply involved in the medical and health field for many years. By turning this accumulated data into "knowledge", it can become the most powerful assistant for doctors and let AI directly generate value.

Based on this understanding, Neusoft’s strategy in the AI era is to create the next generation of intelligent solutions.

Intelligent solution: Make AI value explicit

Over the past 30 years, Neusoft has always been customer-oriented, with software technology as its core competitiveness and adaptable to changing needs.

Before the digital wave comes, Neusoft has made full layout and technical preparations, and formulated a new development strategy. Facing the new era, Neusoft still insists on using technology as the link and software as the engine to define the digital future.

Specifically, it means consolidating the establishment of a customer-centered organization and ecosystem, actively creating the next generation of intelligent solutions, helping customers continue to grow with new solutions, and exploring the future with partners.

What is an intelligent solution? Liu Jiren has a very detailed discussion, and Dongdong will break it down from a more understandable perspective, which is roughly the following levels:

The first is to combine it with the application.With the innovation and development of technology, digital people will enhance solutions and transform from assistance to partner role, and be applied to more quantifiable, measurable and programmable scenarios and industries. In other words, it emphasizes the closer integration of technology and vertical industry applications to allow AI to generate value in specific applications. Liu Jiren particularly emphasized the potential opportunities in several fields such as smart cities, assisted driving of automobiles, and health care.

The second is the valuing of data.Big data itself has no value when placed there, and the solution is to transform big data from inventory into a value creation process, build a bridge between the solution and the end customer through data sharing, and gain more wisdom from the data , promote the rapid sublimation of solutions, and also help customers solve practical problems.

The third is the specific intelligent features.That is, AI and large models will be used to promote the solution from functional realization to intelligent transcendence, making the human-machine interface of the solution simpler and more friendly, and realizing self-learning.

The fourth is positioning transformation, from management to service.The solution will transform from management to service and expand to the C-side ecology, becoming closer to people's livelihood and personal life, providing users with rich and convenient applications and services.

Two examples: For example, Neusoft cooperates with domestic first-class professional medical institutions to conduct in-depth research on stroke and pulmonary obstruction. All imaging data are learned through AI and solidified into professional knowledge to help doctors analyze and judge the condition. And it can assist doctors during the operation; for another example, the review of medical insurance payment is a huge workload. Manual review not only takes a long time, but also has a high error rate. Through intelligent solutions, accuracy and work efficiency are greatly improved. .

From the perspective of Dongdong, Neusoft is not the type of enterprise that pursues the trend in every transformation and upgrading of the software industry, but pursues the implementation of value. The description of intelligent solutions seems to be detailed and specific. The purpose is to make the value of AI explicit and implement it in every specific field.

While many companies are still rolling out concepts and large models, the pragmatic Neusoft has begun to use both feet to solidify the road to AI.

Continuously create new life with software

Human beings are evolving into the digital age and the intelligent age. It seems that the word software seems less sexy and less fashionable. However, no one today can ignore the power of software. Today's software is like air, everywhere, invisible and colorless, but no living thing can survive without air.

As an established software company, Neusoft’s attitude toward software during its growth process has never been to pursue trends or create trends, but rather to empower software to create value.

In this process, the fields Neusoft has entered contain huge market opportunities, but they also require long-term intensive cultivation. For example, health care is a very large and complex system. The digital transformation of this system is not simply to digitize the system, but to reconstruct the service model.

The cooperation between Neusoft and Ningbo is an example. The two parties innovated the cloud hospital model. After eight years of exploration and spending more than one billion, a mature model was developed to deliver medical services to the community and to everyone. around. Although this process is difficult, when the model is successful, competition barriers and advantages will be formed. Today, Neusoft can cover all cities in Zhejiang Province in 6 months, and cover four cities in Henan Province in 2 months. In addition, Shenyang, Chongqing and other cities are also fully rolled out.

"What we gain today is because of our persistence." Liu Jiren said that because of his persistence in value, he may have lost the opportunity to get rich overnight, but he can live a more stable and longer life. After all, many companies chasing the trend have disappeared in the wind.

Today, Neusoft proposed the "next generation intelligent solution" in the hope of continuously using software to create new life and create new value. This is another interpretation of adhering to values and another evolution towards the AI era.

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