What should I do if my computer freezes and the screen stays still?

Solutions to computer freezes and a frozen screen include force restarting the computer, entering safe mode, checking hardware devices, checking system files, uninstalling recently installed software, updating drivers and reinstalling the operating system, etc. Detailed introduction: 1. Force restart the computer. Press and hold the power button for about 5 seconds until the computer is completely shut down, and then press the power button to start the computer. This method can forcefully close running programs and restart the computer. Please note that force Restarting may cause the loss of unsaved data, so please make sure you have saved important data before operating; 2. Enter safe mode, etc.

The operating system for this tutorial: Windows 10 system, DELL G3 computer.

It is a relatively common fault phenomenon that the computer freezes and the screen freezes. It is usually caused by system software or hardware problems. When the computer freezes and the screen remains motionless, you can try the following methods to deal with it:

1. Force restart the computer

Press and hold the power button for about 5 seconds until the computer is completely shut down. Then press the power button to start the computer. This method can forcefully close running programs and restart the computer. Please note that force restarting may result in the loss of unsaved data, so please make sure you have saved important data before proceeding.

2. Enter safe mode

If the computer freezes and the screen freezes during startup, you can try to enter safe mode. In Windows systems, the method to enter safe mode is: when the computer starts, keep pressing the F8 key, then select "Safe Mode" in the advanced startup options, and press the Enter key to enter. In safe mode, you can perform virus scanning, uninstall conflicting software and other operations to solve the problem of computer crashes.

3. Check the hardware device

If the computer freezes and the screen remains motionless, it may be caused by a hardware device failure. You can check whether there are problems with key components such as memory, hard disk, and graphics card. You can use memory testing tools such as memtest86 to detect whether there are errors in the memory. In addition, you can also try to replace the hardware device to troubleshoot.

4. Check system files

Corrupted system files may also cause the computer to freeze and the screen to remain motionless. You can try running System File Checker (sfc /scannow) to scan system files and repair damaged files. In addition, you can also use the system restore function to restore the system to a normal point in time to troubleshoot faults.

5. Uninstall recently installed software

If the computer freezes and the screen remains motionless after installing a certain software, it may be because the software conflicts with other software or hardware in the system. You can try to uninstall recently installed software to troubleshoot.

6. Update drivers

Outdated or damaged drivers may also cause the computer to freeze and the screen to freeze. You can try to update the drivers of key devices such as graphics cards, sound cards, and network cards to solve the problem.

7. Reinstall the operating system

If none of the above methods can solve the problem, you can consider reinstalling the operating system. Before reinstalling the system, make sure you have backed up important data. After reinstalling the system, you need to reinstall drivers and software and reconfigure system settings, but this can usually solve the problem of computer freezing.

In short, when the computer freezes and the screen remains motionless, you can troubleshoot and handle it according to the above methods. During the process, please be patient and choose the appropriate method according to the specific situation. If the problem persists, seek professional help.

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