How long does it take for bad reviews on Taobao to disappear?

Bad reviews on Taobao will generally disappear within 180 days. Detailed introduction: Even if the negative review is revoked or deleted, the seller's credibility may be affected to a certain extent. During the shopping process, buyers will refer to the seller's evaluation to make decisions. If there are too many negative reviews in the seller's evaluation, even if these negative reviews are revoked or deleted, it may have a certain impact on the buyer's willingness to purchase. Negative impact.

The operating system of this tutorial: ios16.6 system, Taobao version 10.27.10, iphone14 mobile phone.

As one of the largest e-commerce platforms in China, Taobao has a huge user base and massive transaction data. During the shopping process, buyers can give sellers evaluations based on the quality of the goods, service attitude, etc., including positive, neutral and negative reviews. Positive and neutral reviews can help sellers increase credibility and sales, while negative reviews have a negative impact on sellers. So, how long does it take for negative reviews to disappear on Taobao?

According to Taobao’s new rules, negative reviews on Taobao will not exist for a long time and need to be eliminated after 180 days, that is, you can contact the buyer within 30 days If you modify it, it will be automatically deleted after 180 days.

1. Friendly Negotiation

1. If the product has quality problems that cause losses to the buyer, you can propose a return or exchange plan.

2. If the buyer does not want to return or exchange the product, but is dissatisfied, we can provide partial compensation or small gifts.

3. The most critical point is to understand the needs of customers during the communication process and solve the problems in a targeted manner so that customers can feel our proactive attitude.

2. Reasonable Complaints

1. If you encounter a buyer who is pestering and threatening negative reviews, you can directly reply "You mean if we don't give you Are you going to give us a bad review if you want to give us cash back?"

Guide buyers to admit their behavior of threatening cash back, and retain the evidence as evidence for subsequent complaints after negative reviews.

2. Buyers who encounter such threats and negative reviews should directly explain the specific situation in the reply to prevent new buyers from being misled by this buyer, and express support for the return and exchange plan so that other buyers can No worries.

3. Find a professional team

Taobao’s negative reviews have a huge impact on the store. Not only will the conversion rate slowly decrease, but it will also reduce sales. The amount and ranking are reduced, forming a vicious circle.

So when we can no longer handle the negative reviews ourselves, it is better to find a professional team.

Therefore, as a seller, when operating a Taobao store, you should focus on providing high-quality goods and services, actively communicate with buyers, and solve problems in a timely manner to reduce the occurrence of negative reviews. At the same time, if you encounter unfair negative reviews, you can protect your rights and interests by filing a complaint.

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