Top 10 IT Observations Business Leaders Need to Watch in 2023

There is no choice - 2022 will be one of the most tumultuous years in recent years.

Technology is not immune to this disruption, facing issues ranging from privacy and accountability to growing sustainability and regulatory requirements and other major challenges. Despite the lack of certainty and reliability, the opportunities presented by technology remain positive. Cloud and digital communications continue to show steady growth, and the pressure to innovate with limited financial resources is driving more effective governance.

With that in mind, we’ve put together the top ten areas where I think IT leaders are likely to be attracted to and businesses need to prioritize in 2023:

1. Even by chance, people There will be an increased focus on sustainability: As energy prices rise, consumers and businesses alike are looking to reduce costs. However, the EU’s upcoming Corporate Sustainability Reporting Directive (CSRD) means policymakers are starting to prioritize reducing overall energy consumption, leveraging tools to instill accuracy and accountability in achieving sustainability goals. Leaders will turn to partners who can help reduce energy costs and carbon emissions and measure progress.

2. Businesses will be defined by the way they work: In our digital world, the battle between “everyone is in the office all the time” and flexible working is intensifying, and employees have a lot of control over power. Trying to force people to choose one way or another will define an organization's IT strategy, so business leaders must agree on next steps because progress made in hybrid working and reputation building cannot be rolled back.

3. “Cloud first” will no longer be popular: but “cloud intelligence” will become fashionable. According to our Multicloud Maturity Index, the cloud has become confusing and complex, which is slowing down development for many. Successful leaders will not build their strategy around the cloud, but rather drive market differentiation based on powerful distributed applications, including edge applications. IT infrastructure teams can then determine which multi-cloud approach will yield the capabilities they need to build and sustain these applications, customer and employee experiences.

4. AI will be used for better decision making: The use of exciting tools like ChatGPT to support smarter decision making will undoubtedly continue to increase. But with increased regulation and governance, and a deeper understanding of AI bias, the use of AI will be approached with caution, including when to use it, for what decisions and, importantly, which data sets to use.

5. Ensure that robots and humans can interact safely: Robots have begun to leave factories and can now interact with humans, and people have mixed reviews about this. Food delivery robots are being rolled out across the UK, and Tesla's fully self-driving testing program in the US has been underway for 12 months. In 2023, instead of turning robots into heroes or villains, we will be evaluating the vast amounts of data we are collating and applying lessons learned from their human-robot interactions to keep them safe.

6. Transferable technical skills keep up with the times: While “new” technologies and tools are constantly entering the market, it is almost impossible to adapt to the speed at which the world is changing. Universities are not producing multi-cloud architects, and security experts are not automatically able to understand new threats. We should focus less on platform or technology-specific capabilities and more on skills that are transferable between existing and new technologies to help support the digital economy.

7. Still looking for the killer app for the Metaverse: Brands have been promising world-changing virtual reality experiences for some time. Unfortunately, it still hasn't materialized, so people are losing faith. From my perspective, the potential for change is definitely there, but we still haven’t found the killer use case that will truly engage people and bring them into repeat experiences.

8. The dream of super applications is shattered: The market has not turned to super applications, but has become more fragmented. Look at what's happening with social media like Twitter and the rise of Instagram and now TikTok. Many have been concerned about the rise of super apps, reflected in consumer demand for smooth and seamless experiences. But there's very clear evidence that people want apps that do a specific job and do it well. Therefore, we may see more fragmentation in 2023.

9. Use standard hardware to overcome supply chain issues: In a world that is changing all the time, waiting for months for specialized equipment is not advisable. Some people have started to solve this problem by buying off-the-shelf commodity hardware and then investing in specialized software to deliver what they need quickly and efficiently. This focus on software definition and enablement will continue.

10. Blurrier lines between telcos and cloud providers: Telcos have been building clouds for years, but with the increase in distributed applications, options and highly flexible environments, we will start to see more of cloud companies moving into network, infrastructure and customer site management. The already blurry lines between the two are only getting blurrier.

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