How to check if your AirPods Pro are eligible for a free replacement

If you're having issues with one or both of your AirPods Pro earphones, they may be on Apple's service plan. Continue to learn how to check your AirPods Pro free recall replacement eligibility.

Issues that may indicate your AirPods Pro are included in the program include ineffective noise cancellation, loss of bass, crackling and static, or increased background sound.

Apple noted that the AirPods Pro charging case is not part of the program, just the headphones. The recall is valid for "3 years after the device is first sold at retail." That's changed 2 years after the program initially covered affected AirPods Pro.

How to Check AirPods Pro Free Recall Replacement Eligibility

It’s worth noting that there is no serial number checker for this recall program, so if you find that your AirPods Pro have one or more of the following issues:

• Increased crackling or static in noisy environments, while exercising or on the phone
• Active noise cancellation does not work as expected, such as loss of bass or increased background sounds such as streets or Aircraft Noise

You need to:

• Call or contact Apple Support (800.APL.CARE in the US)
• At your local Apple Store Make an appointment (if open)
• or contact an Apple Authorized Service Provider (AASP)

Apple says:

Your AirPods Pro will work with you anytime Services are inspected beforehand to verify they are eligible for this program. Confirm that the AirPods Pro in question (left, right, or both) will be replaced. AirPods Pro cases are not affected and will not be replaced.

The recall program is available to AirPods Pro users worldwide, but does not extend the warranty.

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