Home Computer Tutorials Troubleshooting What happens to Skype Credits after Microsoft Teams migration in May 2025

What happens to Skype Credits after Microsoft Teams migration in May 2025

Jul 31, 2025 am 12:11 AM

What happens to Skype Credits after Microsoft Teams migration in May 2025Microsoft will officially discontinue Skype on May 5, 2025, shifting focus to Teams. But what happens to your Skype Credits after that date? If you still have unused credit, Microsoft has confirmed it won’t issue refunds. However, your existing Skype Credits will remain valid and can still be used—just not through the traditional desktop or mobile apps.

According to a support document highlighted by Windows Latest, users can continue using their Skype balance via the Skype web portal even after the app is retired. That means you can still make calls using your credit, but only through a browser. Unfortunately, this comes with limitations: you’ll need to keep the web page open and active to receive calls or access the dial pad, which isn’t as convenient as the standalone app.

Microsoft is also allowing limited purchases of Skype Credit until April 5, 2025—but only for existing users with a Skype Manager account or an active subscription. After that date, auto-renewals and automatic top-ups will be disabled. If you’ve never bought Skype Credit before, you’re out of luck: new purchases have already been blocked for new customers.

Once the Skype app shuts down on May 5, 2025, calling functionality will only be available through two options: the Skype website or Microsoft Teams. On mobile devices, you won’t be able to use Skype Credit through an iOS or Android app anymore, which marks a major step back in usability.

There is, however, a second option: Microsoft Teams Free. The company has introduced a “Skype Dial Pad” feature within Teams, which allows eligible users to make calls using their existing Skype Credit. Incoming calls will trigger push notifications—just like they did in Skype—making this a more seamless alternative for many.

Still, not everyone wants to switch to Teams, especially casual users who only relied on Skype for occasional international calls. Forcing users into a productivity platform designed for businesses may feel like overkill.

Below is a summary table outlining the future of Skype’s paid services:

Topic Details
New Purchases No new purchases for Skype Subscriptions, Skype Numbers, and Skype Credit.
Skype Manager Credit Purchases and renewals allowed until April 3, 2025. After that, balance can be used for calling.
Skype Dial Pad Available after May 2025 for paid users via Skype web and Teams Free.
Calling & Skype Numbers Auto-renewals until April 3, 2025. Active until the subscription ends.
Skype Credit Usable for calling. Auto top-up stops on April 3, 2025.
Receiving Calls Calls can be received on Skype web or Teams Free.
Transfer Skype Number Contact a new carrier for number porting.
Services Ending May 5, 2025 SMS, Credit Gifting, Call Forwarding, Caller ID Setup.
Teams Free & Paid Calls No paid calling plans, but Teams Essentials can be used with Teams Phone.
Billing Info Billing details can be accessed online.

The transition plan leaves a lot to be desired, particularly the lack of refund options for loyal users with unused credit. A gesture like a full or partial refund would have gone a long way in maintaining goodwill.

What’s your take on Microsoft’s handling of the Skype shutdown? Share your thoughts in the comments.

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