It costs RMB 16,000 for an elderly person to send traffic to Moments abroad when he goes abroad! Shanghai responded: The circuit breaker was triggered multiple times and I recovered independently.

According to news on August 17, recently, a 68-year-old man from Shanghai traveled abroad and posted a message on his WeChat Moments on his mobile phone. The result was that the traffic cost was 16,000 yuan, which caused controversy. According to domestic media reports, the Shanghai Municipal Communications Administration issued a statement on this. In fact, Telecom has automatically triggered traffic circuit breaker multiple times, suspended its data roaming function, and issued text message reminders. However, the user has independently restored it 10 times. The data roaming function of two mobile phone numbers results in corresponding traffic roaming charges. According to China Telecom’s tariff standards, the traffic tariff in Nepal is 10.24 yuan/MB.

In addition, the note also mentioned that user Wang Moumou filed complaints four times after the dispute over the phone bill. After investigation, the Shanghai Municipal Communications Administration believed that there was no violation of relevant regulations in the operation of Shanghai Telecom.

However, in view of the actual situation of users, the Shanghai Telecom User Complaints Acceptance Center coordinated with Shanghai Telecom in January 2024 and proposed a solution of 20% off the bill to users, but the users did not accept it.

Subsequently, the user applied for mediation in February, and the Shanghai Telecom User Complaints Acceptance Center conducted a telephone mediation. The user insisted on fully exempting the roaming charges for December (a total of more than 16,000 yuan for the two numbers), but the two parties failed to reach an agreement.

In April

the user appealed again and expressed his willingness to bear the cost of 6,000 yuan. After coordination by the Shanghai Telecom User Complaints Acceptance Center, Shanghai Telecom stated that it could reduce or reduce liquidated damages for users at that time, and adjust the December billing period at a 30% discount, with a total reduction of more than 8,000 yuan. But the two sides have yet to reach an agreement.

Recently

The Shanghai Municipal Communications Administration received a complaint from the user regarding the same issue in August that was transferred by the 12345 citizen hotline. It is currently being processed in accordance with laws and regulations.

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