A customer's master's degree certificate was torn, and SF Express responded that it was 'damaged due to machine extrusion.”

According to news from this website on August 8, at noon today, the topic #Master’s Graduation Certificate Was Torn by SF Express # topped the Weibo hot search list. In response, SF Express Group responded to Sino-Singapore Jingwei.

SF Express Group stated that it noticed complaints from customers in Jiangsu that graduation certificates and other items were torn. After internal investigation, it was confirmed that the express package accidentally fell into the gap of the belt conveyor during sorting at the Zhenjiang transit yard. Although the staff took immediate emergency measures and took out the express package, the items in the package were still damaged due to the crushing of the machine. At present, SF Express has apologized to customers many times, and after proper negotiation, it has reached an agreement on a claim settlement plan.
Fenye’s website inquired and learned that according to Article 38 of the “Regulations on the Administration of Students in General Colleges and Universities”, if the academic certificate and degree certificate are lost or damaged, the school shall issue the corresponding certificate after verification by the applicant. The certificate has the same validity as the original certificate.

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