How to contact customer service for QQ Reading_QQ Reading customer service channels and problem feedback methods

If you encounter QQ reading problems, you can use the customer service center in the APP, official telephone number, official website form or email to contact us. First, open the APP "My" page and enter "Help and Customer Service" to submit feedback; if you are in urgent questions, you can call the customer service hotline of China Literature Group to contact manual service at 9:00-18:00; you can also access the official website to fill out the contact form or send an email to the official email address, attach account information, problem description and screenshots for processing.

If you encounter problems when using QQ reading, such as book loading failure, member rights cannot be used, or payment abnormalities, you need to contact the official customer service in time for feedback and resolution. The following are a variety of effective customer service channels and problem feedback methods.

1. Feedback through help and customer service center in the APP

This method is suitable for most common problems. You can submit feedback directly within the application, which is convenient and fast. The system will automatically associate your account information, which is convenient for customer service personnel to query and process.

1. Open the QQ Reading APP and click "My" in the lower right corner to enter the Personal Center.

2. Swipe down the page, find and click the "Help and Customer Service" option in the settings area.

3. In the Help and Customer Service page, you can select self-service answers for FAQs, or click the "Online Customer Service" or "Feedback" buttons.

4. Select the question type, fill in the detailed question description, and upload the screenshot as voucher, and finally click Submit.

2. Call the official customer service number

When you encounter urgent problems, such as abnormal payment deductions or stolen account, and need instant communication, it is recommended to call the official customer service hotline directly to get a quick response.

1. Find the latest official customer service phone number. According to the information of the service provider, you can try to contact the official customer service hotline of China Literature Group.

2. Make a phone call during working hours (usually 9:00-18:00) and select manual service access according to the voice prompt.

3. Prepare your QQ reading account, order number and related problem descriptions so that customer service staff can verify and deal with it efficiently.

4. After the call is over, record the customer service work order number or service number to facilitate subsequent follow-up.

3. Submit request through the official website contact form

This method is suitable for users who need formal written communication or submit a description of complex issues. The official will reply by email or phone after receiving the request.

1. Use your browser to access the official QQ Reading website or the official website page of Shanghai China Information Technology Co., Ltd.

2. Find the "Contact Us" or "User Feedback" link at the bottom of the page.

3. Fill in the contact form, including name, contact information, QQ reading account, question category and detailed description.

4. If necessary, add attachment files, such as transaction screenshots, error prompt photos, etc., and submit the form after completion.

4. Send the details of the question by email

For issues that require multiple pictures or long descriptions, the email method is more appropriate to ensure complete transmission of information.

1. Open your email client and create a new email.

2. Fill in the recipient's address as the customer service email address specified by QQ Reading (can be obtained through the official "Contact Us" page of the official website).

3. Describe the problem concisely in the email subject, such as "Feedback on member not arriving in the account - Account number: 12345678".

4. The text explains in detail the time, operation steps, and error prompts when the problem occurred, and attaches relevant screenshots.

5. After confirming that the information is correct, send an email and pay attention to check and collect the reply.

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